People Fishing in Lagoon People Fishing in Lagoon

Frequently Asked Questions

We understand that it can be a lot of work sifting through the details of a big trip, that’s why it’s our promise to make the process seamless for you. We’ve laid out a list of some of the most asked questions that should help set you at ease. If you can’t find the answer below that you are looking for, send us an email and our team will be happy to help.

GENERAL QUESTIONS

How do I book a CLUB Signature Event?

  • To book a CLUB Signature Event, visit our website clubsignatureevents.com and navigate to the desired event page. You may then select the number of spots you would like to reserve, and the available date(s). If the trip is over a year out, this will require you to scroll through the calendar to the trip date. You may also call the CLUB Signature Events team at 1-833-SIG-EVNT to book as well.

When will I be contacted by my CLUB host?

  • Your CLUB host will reach out 2-3 months prior to the trip. If you are booked on an international trip, your host will initiate communication sooner. If you have any questions prior to that time, please reach out to the CLUB Signature Events team by email at clubevents@cabelas.com or by phone at CALL 1.833.SIG.EVNT

What if I need to cancel my CLUB Signature Event?

  • If you need to cancel your trip, please notify your CLUB host or the CLUB Signature Events team. They will help you through the cancellation process and proceed in accordance with the official cancellation policy. The cancellation policy can be found below:
  • CANCELLATION POLICY NOT COVERED BY TRIP INSURANCE
    • A written notice of cancellation is required prior to Bass Pro and WTA putting the Package up for re-sale. If Bass Pro and WTA are able to rebook the Package, a 15% (of the total value of the trip) cancellation fee will apply and the remainder of your deposit will be refunded. Additionally, if Bass Pro and WTA are able to rebook the Package and you decide to roll your deposit to another trip of equal or greater value within 30 days of resale, the 15% cancellation fee will be applied to the new booking. If the Package does not sell or is canceled less than 60 days prior to the event or less than 60 days prior to the license application deadline, all deposits and payments will be forfeited. If canceling party finds a substitute to take his/her place at least 60 days prior to the trip or 60 days prior to the license application deadline, whichever date comes first, cancellation fees will not apply.
  • CANCELLATION COVERED BY TRIP INSURANCE
    • Contact WTA and your insurance carrier. WTA will supply the insurance company with pertinent documents to help process your claim. It is highly recommended that all customers purchase trip cancellation insurance.

What if the CLUB Signature Event I’m interested in is sold out?

  • o If an event is currently sold out, the dates on the trip page calendar will be greyed out. At that point, we are no longer able to accept bookings for that event. If you would like to be placed on the waitlist for that event, you may use the contact button and specify the trip you are interested in and number of spots desired. You will then be added to the waitlist, and if a spot(s) become available, the Signature Events team will reach out to all on that list. Spots are filled off the waitlist in chronological order.

Can I bring an observer/non-hunter/angler on my event?

  • Whether or not an observer/non-hunter/angler is permitted to attend varies by event. This is called out specifically on each trip page.

Should I purchase trip insurance?

  • We always suggest purchasing trip insurance, as it can protect you if your travel doesn’t go as planned or unforeseen circumstances don’t allow you to attend the event. Purchasing trip insurance will help you recoup expenses if this happens, as the official cancellation policy will be in effect if you must cancel your event.

When do I get access to the professional photos from the event?

  • Present on each CLUB Signature Event is a professional photographer capturing the events special moments for you. All guests will receive a photo link sent to the email used upon booking, from where they can download their photos. All guests will also receive a hard-bound coffee table featuring many of the best photos from the event a months after the trip has concluded.

How do I know when new CLUB Signature events are released?

  • New events are released periodically throughout the year, notifying CLUB Members via email. The best way to ensure you will be notified of these releases is to make sure your email address is correct and current on your CLUB profile. Also, ensure you are opted-in to receiving all emails from Bass

What if I don’t have a partner and the event must be booked in pairs?

  • Please use the contact us button and specify which trip you are interested in, stating that you are a single looking for a partner. If we have another single interested in that event, we’ll be happy to introduce you and find out if you would like to be paired together. This may mean you will be sharing a room and, in some cases, hunting or fishing together.

Payments

How do I make a payment toward my CLUB Signature Event?

  • All spots on any CLUB Signature Event must be purchased using a Bass Pro Shops or Cabela’s CLUB card, as this is verified upon booking. You must pay the deposit to secure your spots, with remaining payments due as the trip nears in accordance with the terms and conditions. To make additional payments, you will use your client terminal provided to you upon booking or call the CLUB Signature Events team at CALL 1.833.SIG.EVNT

Can multiple CLUB cards be used for payment on a CLUB Signature Event?

  • Yes, multiple CLUB cards may be used for payment on a single reservation.

What if I don’t have a Bass Pro Shops or Cabela’s CLUB card?

  • To apply for a Bass Pro Shops or Cabela’s CLUB card, click here.

Can I use CLUB points and/or Bass Pro Shops and Cabela’s gift cards towards a CLUB Signature Event?

  • Yes! CLUB points and store gift cards can be applied to any event balance owed. To get these applied to your balance, please contact the CLUB Signature events team by phone at CALL 1.833.SIG.EVNT

What is the deposit policy?

  • 50% of the trip balance is due upon booking of all CLUB Signature Events, regardless of the time remaining before the event. The additional 50% is due no later than 90 days before the event start date, bringing your account to paid in full. Automated payment notifications via email on payment due dates keep all guests updated on required payment schedules. Failure to adhere to these payment requirements may result in the cancellation, removal, or loss of funds paid towards your Signature Event.

Travel & Logistics

When will I receive an itinerary for my CLUB Signature Event?

  • After successfully completing your booking, you will receive a high-level itinerary and other confirmation materials via email. Your CLUB host will reach out with more in-depth details as your trip nears.

What is the process for booking travel?

  • All guests are responsible for booking their own travel. We recommend waiting to book your travel until your CLUB host has contacted you. They will provide you with any specific travel instructions, desired arrival/departure times, etc.

Do I need to rent a car?

  • On each individual trip page, provided transportation to/from the lodge is listed, if applicable. If transfers are NOT included on that specific event, all guests are responsible for their own transportation to/from the lodge.

Gear

What gear should I bring on my CLUB Signature Event?

  • Suggested gear to pack will vary by event. Upon booking your event, you will receive confirmation materials via email, including a gear list specific to your event category. Your CLUB host will also consult to all suggested gear to bring and ensure you are prepared and set up for success.

Do I need to bring my own firearm/fishing gear?

  • This will vary from trip to trip. Your CLUB host will consult to this specifically on each event, letting you know if it’s recommended to bring your own firearm/fishing gear or if it will be provided/available for rent.

Managing your event

What is my client terminal?

  • Your client terminal is where you can access all saved information about your event. A link to your client terminal is sent to you in the confirmation email you will receive upon booking. From here, you can add guests and their information to your reservation, make payments, fill out electronic waivers, and communicate with the CLUB Signature Events team leading up to your event.

How do I access my client terminal?

  • You will be sent a client terminal link and PIN number with your confirmation email upon booking. It is highly recommended that you save this email for future reference and to make payments, fill out waivers, provide guest info, etc. If you lose this link, please reach out to the CLUB Signature Events team and we’ll be happy to provide that link and PIN to you.

How do I add other guests whose spots I’ve paid for to my reservation?

  • In your client terminal, there is a section in the lower left-hand side of the page called “Guest Profiles & Waivers & Invite Guests”. You will see a dark grey tab that says, “Add Another Guest Profile”. You will enter your guests name, email address, and phone number. This will add them to our system and now show on your reservation. This will also allow you to send them an email with a link to the client terminal, to where they can then sign their individual trip waiver.

How do I sign my waiver?

  • Waivers are housed in your client terminal on the lower left-hand side of the page. You will have an orange button next to your name saying, “Sign Waiver”. Click that button, fill out the applicable information, and digitally sign the waiver. This must be completed within 14 days of booking the event and is required by all guests attending on that trip reservation.

HAVE ADDITIONAL QUESTIONS?

CALL 1.833.SIG.EVNT

MONDAY-FRIDAY: 7:00a.m. to 5:00p.m. (MDT)

VIEW ALL EVENTS